A LITTLE MORE INFORMATION

Frequently Asked Questions

Find answers about our menu, ordering, delivery and more.

01 What kind of food do you serve?

Our menu focuses on Cantonese favourites, including roast duck, char siu pork, soy sauce chicken, rice meals, noodle dishes and a selection of sides and greens.

02 How can I place an order?

Browse the menu, choose the dishes you would like and add them to your basket. Follow the checkout steps to provide your order details and complete payment.

03 Can I order for delivery?

Yes. Delivery is available for eligible orders. Enter your delivery details during checkout to check whether your address can be served before completing your order.

04 How long will my delivery take?

Delivery times depend on preparation, order volume and traffic conditions. Any estimated time shown during ordering is a guide rather than a guaranteed arrival time.

05 Can I change my order after payment?

If you need to change a dish, quantity or delivery detail, contact us as soon as possible. Changes depend on the order’s preparation status and may not be possible once preparation has started.

06 Can I cancel an order?

Cancellation depends on whether the order has been accepted, prepared or dispatched. Please contact us promptly. Any applicable refund will be handled in line with our Cancellation & Refund Policy.

07 What payment methods can I use?

Available payment methods are displayed at checkout. You can review the options there before confirming your order.

08 Do your dishes contain allergens?

Some dishes may contain common allergens or ingredients derived from them. If you have an allergy or food intolerance, contact us before ordering so we can discuss the ingredients with you.

09 Can you accommodate dietary requirements?

Our dishes are prepared using their listed ingredients and cooking methods. Please contact us before ordering to ask about a particular requirement. We cannot guarantee that every dish can be adapted.

10 Are the dishes prepared fresh?

Our dishes are prepared for customer orders using the ingredients and cooking methods suited to each recipe. Preparation time can vary depending on the dish and the number of orders being handled.

11 What should I do if my order is incorrect or incomplete?

Please contact us as soon as possible and include your order reference, along with details of the issue. We will review the information and discuss an appropriate resolution.

12 How are refunds processed?

Approved refunds are returned through the original payment method where possible. The time taken for the funds to appear depends on the payment provider and your bank. Please see our Cancellation & Refund Policy for further details.

13 How can I get in touch with you?

For questions about dishes, orders or delivery, visit our Contact page. Please include your order reference if your enquiry relates to an existing order.

STILL HAVE A QUESTION?

We’re happy to help.

Get in touch if you need more information before placing your order.

Contact Us