Terms & Conditions

General Information

This website provides information about Claypot Lane’s Cantonese food menu and allows customers to browse available dishes and place takeaway orders.

The website is operated by LUCKY NEW DRAGON HOUSE LTD, registered in England and Wales.

References to “we”, “us” and “our” in these terms mean LUCKY NEW DRAGON HOUSE LTD. References to “you” and “your” mean the person accessing the website or placing an order.

These terms apply to website visitors, customers placing online orders and customers using our collection or delivery services.

Eligibility and Website Use

You must be legally capable of entering into a binding agreement to place an order. If you are under 18, an adult should supervise or make the purchase where required by law.

When using this website, you agree to:

• Provide accurate and complete information.
• Use the website for lawful purposes.
• Submit genuine orders and enquiries.
• Keep your contact and delivery details accurate.
• Respect the website and its content.

You must not interfere with the website, attempt to disrupt its operation or use it in a way that could affect other customers or our services.

We reserve the right to restrict access where there is reasonable evidence of misuse or activity that affects the proper operation of the website.

Menu and Product Information

We aim to ensure that menu descriptions, photographs, portion information and product details are accurate and up to date.

Our menu includes Cantonese-style roasted meats, rice dishes, noodle dishes, side dishes and other prepared food.

Please be aware of the following:

• Food presentation may vary slightly between individual preparations.
• Photographs are provided as a guide and may not show the exact appearance of every serving.
• Portion sizes and stated quantities are based on the descriptions provided for each menu item.
• Ingredients and menu availability may change where necessary.
• Some dishes may be temporarily unavailable due to ingredient supply or kitchen capacity.

If an item becomes unavailable, we may contact you to discuss an alternative. No substitute will be treated as accepted without your agreement.

Prices and Payments

All prices displayed on our website are in pounds sterling (£), unless otherwise stated.

The prices shown at checkout are the prices applicable to your order at the time of purchase.

• Any applicable delivery charge will be displayed before payment.
• Any minimum order requirement will be shown where applicable.
• The final order total will be presented before you complete your purchase.
• Payment must be completed using an available payment method at checkout.

We reserve the right to update menu prices and charges. Any price change will not alter an order that has already been accepted.

If a clear pricing error is identified before an order is accepted, we may contact you to confirm the correct price. You may choose whether to proceed with the revised amount.

We do not add undisclosed charges after order confirmation.

Placing and Accepting Orders

When you submit an order through our website, you are making a request to purchase the selected items.

Submission of an order does not automatically mean that the restaurant has accepted it.

Order Confirmation

An order is accepted once confirmation has been provided through the ordering service or directly by our restaurant.

Order Details

Please check the following before completing checkout:

• Selected food items and quantities.
• Prices and the final payment amount.
• Collection or delivery arrangements.
• Your contact telephone number.
• Your delivery address and postcode, where applicable.

Order Problems

If an order cannot be accepted due to unavailable items, operating conditions or other reasonable circumstances, we will notify you.

Where payment has already been taken for an order that we cannot fulfil, the appropriate refund will be arranged.

Collection and Delivery Services

We offer takeaway ordering with collection and delivery options where available.

Collection

Customers choosing collection should attend the restaurant at the agreed collection time. Please provide your order reference when collecting.

Delivery Area

Delivery is available only within selected areas of Doncaster. Our delivery service operates from the restaurant at:

Delivery availability is determined by postcode and the available delivery route. We do not accept delivery orders outside Doncaster.

Estimated Delivery Times

Delivery times are estimates rather than guaranteed arrival appointments. Traffic, weather, kitchen demand and other operational conditions may affect the expected arrival time.

Full information about delivery coverage, opening hours, estimated journey times and delivery conditions is provided in our Food Delivery Policy.

Customer Information and Accuracy

Customers are responsible for providing correct information when placing an order.

This includes:

• Full name and contact details.
• Accurate delivery address and postcode.
• Correct telephone number.
• Any relevant access instructions.
• Accurate food selections and quantities.

Incorrect information may result in delivery delays, unsuccessful delivery or difficulties contacting the customer.

If you notice an error after placing an order, please contact us immediately. Changes will depend on the order’s preparation and dispatch status.

Food Preparation and Quality

Our dishes are prepared using ingredients selected for their suitability and quality.

We take reasonable care during food preparation, packing and handling before collection or delivery.

Customers should:

• Check their order shortly after receipt.
• Follow any storage guidance supplied.
• Consume freshly prepared food promptly.
• Follow any reheating instructions provided.
• Contact us promptly about any order issue.

The temperature, texture and appearance of food may change during transportation. We cannot guarantee that every dish will arrive in exactly the same condition as when it leaves the kitchen.

This does not affect our responsibility to supply food that meets the applicable legal standards and the agreed description.

Allergens and Dietary Information

We encourage customers to review the ingredient and allergen information available for each dish before ordering.

Our kitchen handles different ingredients and food products. Cross-contact between ingredients may occur during preparation, storage or handling.

For this reason, we cannot guarantee that a dish is completely free from a particular allergen unless this has been specifically confirmed.

Before Placing an Order

• Check the available allergen information.
• Contact us if you need ingredient clarification.
• Tell us about relevant dietary requirements.
• Do not assume that a dish is allergen-free without confirmation.

Special preparation requests are subject to ingredient availability and kitchen arrangements. We cannot guarantee that every request can be accommodated.

Order Changes and Cancellations

We understand that plans can change. Customers who need to amend or cancel an order should contact us as early as possible.

Before Preparation Begins

Changes and cancellation requests can generally be accommodated before food preparation starts, subject to order confirmation and availability.

After Preparation Begins

Once preparation has started, changes or cancellations may be limited because ingredients and kitchen time may already have been committed to the order.

After Dispatch or Collection

Orders already dispatched or collected cannot normally be cancelled simply because a customer changes their mind.

If an order is incorrect, incomplete or does not meet the agreed requirements, please contact us for assistance.

Full cancellation arrangements, refund eligibility and processing times are explained in our Cancellation & Refund Policy.

Nothing in this section limits any applicable statutory rights.

Refunds and Customer Complaints

If an order cannot be supplied as agreed or there is a valid issue with the food received, we will review the circumstances and discuss an appropriate resolution.

Depending on the situation, a resolution may include:

• Replacement of an affected item.
• Refund for a missing item.
• Partial refund for an affected order.
• Full refund where the entire order cannot be fulfilled.

We aim to acknowledge complaints within 2 working days and review refund requests within 3 working days after receiving the necessary information.

Approved refunds are normally submitted within 5 working days. Payment providers and banks generally require a further 5–10 working days to display the refund.

These are normal processing estimates, not a restriction on any refund required by law.

Website Availability and Accuracy

We aim to keep our website accessible and menu information up to date.

However, temporary interruptions may occur due to:

• Website maintenance or updates.
• Technical faults or connectivity problems.
• Third-party service interruptions.
• Unexpected operational requirements.

We may update website content, menu information and service arrangements when necessary.

We do not guarantee uninterrupted website access at all times. However, this does not remove our obligations regarding orders already accepted or payments already received.

Intellectual Property

Unless otherwise stated, the content published on this website belongs to or is used with permission by the website operator.

This includes:

• Website text and written descriptions.
• Menu layouts and original content.
• Branding and visual elements.
• Photographs and other website images.
• Website design and presentation.

You may browse and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify or commercially use website content without appropriate permission.

Privacy and Personal Information

We collect and use customer information where necessary to manage orders, arrange collection or delivery, respond to enquiries and provide customer support.

Information may include:

• Name and contact details.
• Delivery address and postcode.
• Order history and selected items.
• Payment transaction references.
• Customer service correspondence.

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

Please review the Privacy Policy for further information about how personal information is collected, used and protected.

Third-Party Services and Links

Our website may use external services to support website functionality, online payments or other ordering-related processes.

Some website links may direct you to websites operated by other organisations.

These external services are subject to their own terms and privacy arrangements. We do not control the content or availability of independent third-party websites.

Customers should review the relevant terms before using an external service.

Liability and Limitations

We take reasonable care to prepare and supply orders in accordance with their descriptions and agreed arrangements.

We cannot accept responsibility for circumstances that are outside our reasonable control, including:

• Delays caused by severe weather, traffic or unexpected road closures.
• Delivery difficulties resulting from incorrect customer information.
• Problems caused by restricted access to the supplied address.
• Food deterioration resulting from improper storage or handling after successful delivery or collection.
• Temporary interruptions to independent third-party services.

Customers are responsible for providing accurate order details and following any relevant food storage and handling instructions.

Nothing in these terms removes or restricts your statutory consumer rights, including rights relating to food that is not as described or does not meet the required standard.

Changes to These Terms

We may update these terms from time to time to reflect changes to our menu, ordering arrangements, website features or operating requirements.

The latest version will be published on this page and will take effect immediately upon publication.

Updated terms will apply to future website use and orders placed after publication.

Any changes will not remove rights or obligations already established under an accepted order.

Governing Law and Disputes

These terms are governed by the laws of England and Wales.

If a disagreement arises concerning an order or website service, we encourage customers to contact us first so that we have an opportunity to review and resolve the matter.

If a dispute cannot be resolved directly, the matter may be referred to the appropriate courts or other relevant bodies in accordance with applicable law.

Nothing in this section affects any consumer right to bring proceedings in a court that has jurisdiction under applicable law.

Severability and Entire Agreement

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These terms, together with the relevant policies published on our website, explain the arrangements governing website use and online orders.

Where a specific policy provides further details about a particular service, such as delivery or refunds, that policy should be read alongside these terms.