Food Delivery Policy

Opening Hours

Our usual service hours are listed below. Online ordering and delivery are available during these hours, subject to daily capacity and availability.

Last delivery orders are accepted 30 minutes before the scheduled end of delivery service. Opening hours may change on bank holidays or during exceptional circumstances. Any temporary changes will be shown through our website or ordering service.

Delivery Coverage

All delivery journeys start from our restaurant at 62 Park Road, Conisbrough, Doncaster, DN12 2EH. We deliver to selected Doncaster postcodes only.

Our Delivery Areas

• Conisbrough
• Denaby Main
• Mexborough
• Edlington
• Doncaster town centre
• Balby
• Bentley
• Selected nearby Doncaster neighbourhoods

We do not deliver to addresses outside the Doncaster area, including locations in neighbouring towns or districts beyond our service boundary.

If your postcode is not accepted at checkout, please contact us before placing an order.

Estimated Delivery Times

Delivery times are estimated from our Conisbrough restaurant and vary according to the distance to your address, kitchen preparation time, traffic and the number of orders being handled.

These are estimated times from order acceptance to delivery and are not guaranteed arrival times. Preparation and travel times may vary depending on the circumstances of each order.

During busy periods, Friday and Saturday evenings, adverse weather or unexpected road delays, delivery may take longer than the estimates above.

Placing a Delivery Order

Please check your order carefully before completing checkout. Accurate details help us prepare and deliver your food without unnecessary delays.

Before Confirming Your Order

• Enter your full delivery address and valid postcode.
• Provide a working contact telephone number.
• Check the selected dishes and quantities.
• Review any available delivery instructions.
• Check the order total before payment.

An order is accepted once confirmation has been provided through the ordering service. A submitted order request alone does not guarantee acceptance.

If an item becomes unavailable after an order is placed, we will contact you to discuss an appropriate alternative or the relevant adjustment.

Delivery Charges and Minimum Orders

Any applicable delivery charge and minimum order requirement will be displayed at checkout before payment is completed.

Delivery charges may vary according to the accepted delivery area. The amount shown at checkout is the amount applicable to your order.

We do not add undisclosed delivery charges after an order has been confirmed.

Receiving Your Delivery

Please make sure someone is available at the delivery address to receive the order.

• Keep your telephone available in case our delivery team needs directions.
• Provide clear access instructions where the address is difficult to locate.
• Check the order contents shortly after receiving your delivery.
• Inform us promptly if an item is missing or incorrect.

If nobody is available at the address, our delivery team will make reasonable attempts to contact the customer.

If the order cannot be handed over because the customer is unavailable or the address details are incorrect, redelivery may require an additional arrangement and charge. Where delivery cannot be completed, we will review the circumstances and applicable refund obligations.

Food Quality and Handling

Our food is prepared for individual orders and packed for takeaway delivery. We take reasonable care when preparing, packing and dispatching each order.

• Food is packed in suitable takeaway containers for transport.
• Hot and cold items may be packed separately where appropriate.
• Customers should consume delivered food promptly after arrival.
• Any storage or reheating guidance supplied with an order should be followed.

Customers should contact us as soon as possible if packaging is damaged, an item is missing or the order does not match the confirmation.

Allergens and Special Instructions

Customers should review the ingredient and allergen information provided with menu items before ordering.

Our kitchen handles a range of ingredients, and cross-contact between ingredients may occur. We cannot guarantee that any dish is completely free from allergens unless this has been specifically confirmed by our team.

Please contact us before ordering if you need information about a particular ingredient or preparation method.

Special preparation requests are subject to ingredient availability and kitchen arrangements. We cannot guarantee that every request can be accommodated.

Delays and Circumstances Beyond Our Control

We do our best to keep deliveries on schedule, but some circumstances are outside our reasonable control.

These may include:

• Heavy traffic and road closures.
• Severe weather conditions.
• Unexpected vehicle or transport problems.
• Temporary access restrictions.
• Unusually high order volumes.
• Events or local disruptions affecting travel.

If we become aware of a significant delay, we will make reasonable efforts to contact the customer using the details provided.

Where an order cannot be fulfilled, we will contact the customer and arrange an appropriate solution in accordance with applicable consumer rights.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

• Requests made before preparation begins can generally be considered.
• Once food preparation has started, changes or cancellations may no longer be possible.
• Orders already dispatched cannot normally be cancelled through the standard cancellation process.

If we cancel an order or are unable to supply the agreed items, any refund due will be handled through the original payment method where possible.

Nothing in this policy affects any statutory rights that apply to customers.

Missing, Incorrect or Damaged Orders

If something is wrong with your delivery, please contact us as soon as reasonably possible after receiving it.

To help us review the issue, please provide:

• Your order reference.
• A description of the issue.
• The affected menu item or items.
• Photographs where packaging or contents are damaged.

We aim to review delivery complaints within 3 working days and will discuss a suitable resolution, which may include a replacement or refund where appropriate.

Delivery Limitations and Liability

Delivery estimates are provided as a guide and should not be treated as guaranteed arrival appointments.

We are not responsible for delays caused by inaccurate customer information, restricted property access, customer unavailability or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and any necessary access instructions.

We are unable to accept responsibility for food quality issues arising from improper storage or handling after successful delivery.

Nothing in this policy excludes or limits liability where such exclusion or limitation is not permitted by applicable law, including statutory consumer rights.

Policy Changes

We may update this policy when our delivery arrangements, service hours or operating conditions change.

Any revised version will be published on this page and will take effect immediately upon publication.

Please check this page before ordering if you need the latest delivery information.